Complaint Management
Track and resolve customer complaints efficiently
5
Total
2
Open
3
Resolved
2
High Severity
| ID | Customer | Description | Severity | Status | Resolution | Actions |
|---|---|---|---|---|---|---|
| CMP-001 | Apex Manufacturing | Delivered product batch failed dimensional inspection. 20% of units out of tolerance. | High | Resolved | 01 Feb 2025 | |
| CMP-002 | BuildRight Ltd | Late delivery of order #4521. 3 days overdue causing production line stoppage. | Medium | Closed | 20 Jan 2025 | |
| CMP-003 | TechSolutions Inc | Documentation provided with shipment was incorrect version. | Low | Closed | 25 Jan 2025 | |
| CMP-004 | Global Industries | Product surface finish does not meet agreed specification. | High | Investigating | — | |
| CMP-005 | Metro Builders | Packaging damaged on arrival, product exposed to moisture. | Medium | Open | — |